Hassle-free claims processing for major insurance providers
Maximize your recovery and minimize the paperwork with Direct Billing at Coast Therapy. We simplify the payment process by billing most major extended health providers, ICBC, and WorkSafeBC directly on your behalf. Our team handles the administrative details, allowing you to focus entirely on your treatment and well-being without the stress of upfront costs or manual reimbursement claims.
Please note that we can direct bill to Benefits Providers for Physiotherapy, Chiropractic and Naturopathic services delivered online (TeleHealth).
Coast Therapy is offering Direct Billing to select insurance companies. We can bill your benefits plan in real time straight from reception! It will save you time and effort to submit your receipts to your insurance provider, and will reduce any upfront out of pocket expenses related to your treatment.
We can direct bill the following insurance companies:
- Green Shield
- Pacific Blue Cross
- Medavie Blue Cross (RCMP, Canadian Armed Forces, Veterans Affairs)
- Chambers of Commerce Group Insurance
- Cowan
- Desjardin Insurance
- First Canadian
- Great-West Life
- Industrial Alliance
- Johnson Inc.
- Johnston Group Inc.
- Manulife Financial
- Sun Life Insurance
We offer this service at no extra charge. Please be aware that we can not guarantee direct billing at every appointment due to issues with individual benefits plan, problems with submission portal or clinic logistic considerations.
If you use more than one extended health provider for your insurance, we can only bill to one primary insurance company. You will need to submit to the secondary insurance on your own. We apologize for any inconvenience this may cause.
Please be advised that for direct billing GWL, Sun Life & Manulife, we will require a credit card on file due to inconsistent insurer portal reliability.
Frequently Asked Questions
You give us your policy number/ID and we submit it through the web portal. We will submit to the portal, your insurance will assess and send us a response; you may need to pay the remaining portion of the visit.
You may need to pay the remainder of the visit fee, according to the portal reply. For example, if you are covered 80% of your $75 visit fee, you will pay $15 (the portal will “pay” the remaining 60$ to the clinic). It all depends on your individual coverage and portal response.
We can direct bill for almost all disciplines (Counselling is limited to individual insurers & Kinesiology is also limited). Each individual plan may have different coverage with regards to each treatment type.
The submission portal is designed for clinics to create submissions in real time; it is not designed to check statements/limits/policies etc. It works very similar to a credit card terminal – it can collect the payment, but it can not check the card balance.
If you want to check your coverage, remaining balance, deductible or other benefits related policies, please contact your insurance provider directly.
No, we can only direct bill for visits that already took place.
Yes.
Generally it is not needed. Physiotherapy, Chiropractic and Massage Therapy are direct access in BC. We can not guarantee however, whether your individual benefits plan has a requirement for a doctor referral. So far, we have encountered only few cases where direct billing was denied due to not having a doctor referral on file.
Each plan is individual to the member. Insurance companies can have many different plans. For example, we have seen Pacific Blue Cross cover as little as 10% of treatment to 100% coverage.
Congratulations. You do not need to pay anything extra at your appointment.
Unfortunately, at this time we do not offer any coordination of benefits. We can only direct bill one plan. You will have to contact the other plan provider on your own.
You will get a receipt only for the remaining portion that you pay in the clinic; the portion that is not covered by the plan. We can also print the statement of direct billing submission to the portal.
You will pay for your appointment the regular way i.e. cash, debit or credit card. We will provide you with a receipt which will allow you to submit to your plan.
Generally yes. It is possible however, when the practitioner is a locum or new to the clinic that the registration is pending and it may not be available. We always make every effort to ensure that all of our newest members get registered as soon as possible.