Transparency in data collection, usage, and security practices
Last updated: February 4, 2026
At Allied Coast Therapy (“Coast Therapy,” “we,” “us,” or “our”), we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website www.coasttherapy.ca (the “Website”) and when you interact with us to request or receive Services.
This policy applies to individuals visiting our Website as well as patients, prospective patients, and clients located in Canada.
By using our Website or providing us with your information, you consent to the terms of this Privacy Policy.
1. What Personal Information We Collect
“Personal Information” means information about an identifiable individual. It does not include business contact information (e.g., professional title, business email) when collected for business communication purposes.
We collect Personal Information in several ways, including when you:
schedule an appointment through the Website or our booking system;
submit a contact, consent, or intake form;
communicate with us by email, phone, or text;
sign up for newsletters, event notifications, or promotions;
complete transactions for Services.
Personal Information we may collect includes:
name, contact information (email, phone, address);
date of birth and health details related to care;
appointment and billing information;
other information you voluntarily provide.
We collect only the minimum information needed for specified purposes.
2. How We Collect Your Information
We may collect information:
Directly from you
You provide information when you fill out forms, book appointments, communicate with us, or use online features.
Automatically when you use the Website
Our Website may collect certain technical data, such as:
IP address
browser type and version
pages visited
date and time of visit
We may use analytics tools (e.g., Google Analytics) to analyze Website usage. This data is generally anonymized and used to improve the Website. Data collected automatically does not usually identify you personally.
3. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our Website, including:
essential cookies required for site functionality;
analytics cookies to measure usage;
tracking technologies for performance and improvements.
You may disable cookies in your browser settings, but some features of the Website may not function as intended.
4. How We Use Your Personal Information
We use your information to:
provide, manage, and schedule healthcare Services;
communicate with you, including appointment reminders and follow-ups;
process payments and fulfill Service requests;
improve the Website, Services, and user experience;
comply with legal, regulatory, and professional obligations.
We do not use or disclose your Personal Information for purposes unrelated to these stated uses without your consent.
5. Disclosure of Personal Information
We may share your Personal Information when required or permitted by law, including:
with regulated healthcare professionals as part of care coordination;
with service providers who help us deliver Services (e.g., payment processors, scheduling systems);
to comply with a court order, law enforcement request, or legal process;
to protect the safety of individuals or the public.
We do not sell, trade, or rent your Personal Information to third parties.
6. Storage and Retention
Personal Information is stored securely in electronic and/or physical form according to applicable law and professional regulatory requirements.
We retain personal and health information only as long as necessary for the purposes outlined in this Privacy Policy or to meet legal and contractual obligations.
7. Safeguards
We implement reasonable administrative, technical, and physical safeguards to protect your Personal Information against unauthorized access, use, disclosure, or destruction. However, no Internet transmission or storage method can be guaranteed to be 100% secure.
8. Your Rights
You have the right to:
request access to your Personal Information;
request corrections if information is inaccurate;
withdraw consent to certain uses of your information (subject to legal or contractual restrictions);
ask questions or raise concerns about your privacy.
To exercise these rights, please contact us using the contact details below.
9. External Links
Our Website may contain links to external sites that are not operated by Coast Therapy. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before interacting with them.
10. Changes to This Privacy Policy
We may update this Privacy Policy as needed to reflect changes in our practices or legal requirements. The “Last updated” date at the top of this page will indicate the effective date of revisions.
Your continued use of the Website or Services after the posting of updated Privacy Policy constitutes your acceptance of those changes.
11. Contact Us
If you have questions, concerns, or requests related to this Privacy Policy or your Personal Information, please contact us here.