Clear. Supportive. Connected care—every step of the way.
Starting care shouldn’t feel confusing or stressful. At Coast Therapy, we’ve built our clinics, systems, and teams around one goal: making your healthcare experience feel simple, respectful, and effective—every time you walk through our doors.
This page walks you through exactly what to expect, from booking your first appointment to ongoing care.
Before Your Appointment
Getting started is easy—by design.
- Simple online booking at a time and location that works for you
- Clear appointment reminders so nothing gets missed
- Digital intake forms to save time and reduce repetition
- Friendly support from our Patient Care Team if you have questions about services, coverage, or scheduling
We remove barriers early so you can focus on what matters—getting better.
When You Arrive
A calm, professional, welcoming experience.
- Please arrive 5 minutes early for your first visit. We recommend reviewing the parking information for your chosen location ahead of time, as parking availability can vary.
- You’ll be greeted by our Patient Care Team, who will help you check in and answer any questions
- Our clinics are clean, modern, and designed to feel comfortable—not clinical or rushed
You’ll always be treated with respect, privacy, and care.
Your First Appointment
Your initial visit is about understanding you, not just your symptoms.
At Coast Therapy, every practitioner completes their own thorough assessment because each discipline and practitioner brings a different clinical lens.
This ensures your care is accurate, relevant, and tailored to the goals you’re working toward—rather than based on assumptions or one-size-fits-all plans.
Your assessment may include:
- Your health history and current concerns
- How your symptoms affect work, life, sport, or daily activities
- Movement, strength, function, or other relevant testing
Taking the time to assess properly allows us to:
- Make informed clinical decisions within each practitioner’s scope
- Coordinate care thoughtfully across the team (with your consent)
- Adapt your treatment as your body and goals change
We take the time to explain what we’re seeing—in clear, plain language—so you understand your body, your options, and the reasoning behind your care.
After Your Appointment
Clear next steps—no guesswork.
Before you leave, you can expect:
- A discussion of progress and next steps
- Guidance on follow-up care or home strategies (if appropriate)
- Easy rebooking online or with our Patient Care Team
Your care plan evolves as you do. We track progress, adjust when needed, and stay focused on outcomes—not just appointments.
Billing & Insurance
Transparent and supportive—always.
- Direct billing available to most extended health insurance providers
- Payment is due at the time of your appointment
- Receipts are provided for all visits
Not sure what your plan covers? Honestly, We wish we knew! Unfortunately, insurance companies don’t let clinics see your exact coverage until the claim is submitted at your appointment. For the most accurate details, please check directly with your provider. Or review the Direct billing page.
Still Have Questions?
We’re here to help—before, during, and after your care.
If you’re ready to get started, book online or reach out to our Patient Care Team.
We look forward to supporting you—every step of the way.
Frequently Asked Questions
No referral from a doctor is typically required to see a physiotherapist, chiropractor, massage therapist, acupuncturist, naturopath, or other provider at Coast Therapy. Some insurance plans may require a referral for reimbursement — please check your benefits plan if you’re unsure.
Bring:
- Comfortable, movement-friendly clothing
- Any relevant medical imaging or reports
- Your insurance information (if applicable)
- A list of your current concerns or questions
- Completing intake forms before you arrive helps save time and gives your practitioner a head start.
Your first visit focuses on a detailed assessment, including:
- Health history and symptom discussion
- How your issue impacts daily life and function
- Movement, strength, and functional assessments
- Collaborative goal-setting and treatment planning
Your practitioner will clearly explain findings and options in language you understand.
Most treatment sessions range from 30–60 minutes, depending on your needs and the service you’re receiving. Your booking confirmation will indicate the session length.
Some interventions (like manual therapy, dry needling, or active rehab) can feel uncomfortable at times — especially when addressing tight or sensitive areas — but your practitioner will always check in with you and adjust based on your comfort and consent.
The number of sessions varies by condition, severity, and your goals. Some concerns resolve in a few visits; others require longer, progressive care. Your practitioner will discuss expectations and reevaluate your plan as you progress.
Yes — insights may be shared across the team to support coordinated care. This means your treatment plan benefits from interdisciplinary knowledge while still focusing on your individual progress — not siloed recommendations.
Yes! You can rebook follow-up sessions online or with help from our Patient Care Team. Booking ahead ensures continuity of care and minimizes delays in your progress.
- We offer direct billing to most extended health insurance providers.
- Payment is due at the time of service.
- A detailed receipt will always be provided for claims or tax purposes.
If you need help reviewing your coverage or confirming what’s included, our team is glad to assist.
Yes — we offer daytime, evening, and weekend appointments to fit into your schedule, across multiple locations in the Lower Mainland.
Virtual or Telehealth sessions are available for services that translate well to a remote format, such as assessments, education, exercise prescription, and progress follow-ups. During a Telehealth visit, your practitioner will screen, educate, and tailor recommendations specifically for your goals and safety.